Returns

The clock starts the day the order is delivered, and it stays open for 30 days. One piece from an order is enough. Tell us which one, and the order number.

We tell you the refund amount before you send anything. Do not post a piece until we have replied.

Sale pieces follow the same rule. If you would rather swap a size, say so in the same message. We will tell you if that size is still in stock. If it is not, the return still stands.

There is no form to hunt for. You write, we answer, then the piece moves.

1. 01

   You write

   WhatsApp or email, with the order number and the piece. If you collected in Durban, say that too.

2. 02

   We confirm it qualifies

   Unworn, tags on, inside the window. We confirm the refund amount before you send it.

3. 03

   We tell you where it goes

   We agree how it comes back before you post it. If you collected in Durban, we arrange that return with you there.

4. 04

   We record the refund

   Once we accept the piece, the refund is recorded. Allow a few business days for it to show, depending on your bank.

The same 30 days are in the delivery email, so you do not have to remember them from checkout. About a week after delivery we may ask how a piece fit, only so the next client can choose a size. That note is separate from a return. You can still send a piece back inside the window.

Delivery times, couriers, and payment are on the delivery page.