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Where we are
Durban
KwaZulu-NatalSouth Africa
Orders are packed here. Collection is in Durban, and we share the meeting point when the order is ready.
Customer care
Write to us.
A person in Durban reads this. Quote your order number if you have one.
Reply to
monocoluxe.ecommerce@gmail.comThis is the reply-to on our order emails. Hit reply on one of those, or write to this address directly.
The fastest way to ask about a size before you order, or to start a return.
Before you order
The same answers, on a page.
Delivery, returns, and privacy each have their own page. These are the short versions.
How long does delivery take?
Orders arrive in 2–5 working days anywhere in South Africa via PostNet, PAXI, or The Courier Guy. Delivery is free on orders over R1,500; otherwise from R59.
Delivery pageWhat is your returns policy?
You can return unworn items with tags attached within 30 days of delivery. Contact us and we'll guide you through it.
Returns pageHow do I pay?
Place your order online and our team will contact you by email or phone to confirm and arrange payment before dispatch. Online card payment is coming soon.
How payment worksHow do I know my size?
Every product page shows the sizes in stock. If you're between sizes or unsure, message us before ordering and we'll help you choose.
Ask us about sizeAre your pieces limited?
Yes. We buy in small quantities to keep every drop special, so when a size sells out it may not come back.
Why quantities are smallSizing
Between sizes?
Every product page shows the sizes in stock. If you are between sizes or unsure, message us before ordering and we will help you choose.
Ask on WhatsAppThe edit
Small on purpose.
Yes. We buy in small quantities to keep every drop special, so when a size sells out it may not come back. If a piece you wanted has gone, write to us. We will say if it is returning.