Customer care · Durban

Privacy

We keep what we need to send you the piece, and we say who else sees it. MonacoLuxe is in Durban, KwaZulu-Natal. This page was last updated on 23 October 2026.

Durban
Where we are
Your order
Name and address
No cards
Not on this site
Ask us
Copy or deletion

Who we are

MonacoLuxe is the responsible party for personal information collected on this shop. We are in Durban, KwaZulu-Natal, South Africa.

Reply to: monocoluxe.ecommerce@gmail.com
WhatsApp: +27 71 119 0095
Place: Durban, KwaZulu-Natal, South Africa

Write to the reply-to address for any privacy request. That is the inbox behind our order emails.

What we collect

Only what an order, an account, or a message actually needs.

An order: Name, email, South African phone number, delivery address, the courier you chose, order notes, and what you bought.
An account: Email, password handled by our sign-in service, and the name, phone, and address you save on your profile.
A newsletter: The email you type in, and whether you joined from the footer or the popup. It is opt-in.
A review: If you write one after delivery, we may publish the name you choose, the rating, the words, fit, size worn, height, and photos you attach, after we approve it.
A message: What you send us on email or WhatsApp, including the order number if you include it.
Your browser: The bag, saved pieces, and recently viewed stay on your device until you order. Signing in uses a cookie so the session holds. Analytics and advertising cookies stay off unless you allow them.

Why we use it

To reserve the pieces, arrange payment, pack in Durban, and deliver or prepare collection.
To send order updates by email, and by SMS or WhatsApp when those messages are switched on.
To handle a return, a refund, or a question about the order.
To keep your account and show you your own orders.
To send the newsletter, only if you asked for it.
To show an approved review to the next client choosing a size.
To see which pages are used, and to measure ads, only if you allow those cookies.

Who else sees it

We do not sell personal information. These are the parties who see a slice of it so the order can happen.

Couriers: PostNet, PAXI, or The Courier Guy receive the name, phone, and address they need to deliver or to hold a collection.
Supabase: Our database, sign-in, and image storage. Information may be stored outside South Africa, under their contract with us.
Resend: Sends the order and review emails. The reply-to on those emails is the address on this page.
Twilio: Sends SMS, and WhatsApp messages such as a review ask, when that channel is in use. It may process the number outside South Africa.
Analytics and ads: Google Analytics, Google Ads, Meta, and TikTok, only if you allow that category and only once that account is connected. Advertising tags can recognise this browser on other sites. They do not receive your delivery address.

Payment is arranged with you by email or phone. The website does not collect card numbers. How payment works.

How long we keep it

Order records stay for the life of the order, the return window, and as long as our accounting duties require. A newsletter address stays until you ask us to remove it. An account stays until you delete it or ask us to. Messages are kept while we still need them to resolve the question.

Cookies and your browser

The bag, saved pieces, and recently viewed stay in your browser and are not sent to us until you place an order. Signing in uses a cookie so the session holds. That one does not ask for permission. You can sign out on the account page, and you can clear the site’s data in your browser.

Analytics is Google Analytics. Advertising is Google Ads, Meta, and TikTok. Both stay off unless you allow them, and each tool stays silent until its account is connected. Allowing a category now means it may run on a later visit once that account is connected. Cookies in the footer opens the choice again.

Your rights

Under the Protection of Personal Information Act you can ask us for a copy of what we hold, ask us to correct it, ask us to delete it where we are allowed to, and object to direct marketing. Newsletter mail stops when you ask.

Email monocoluxe.ecommerce@gmail.com with the subject “Privacy request”, from the address we would recognise. We will answer.

You may also complain to the Information Regulator of South Africa at inforegulator.org.za.

This shop is for adults. We do not knowingly collect information from children. If you believe we have, write to us and we will delete it.