Customer care · Durban
Delivery
Orders arrive in 2–5 working days anywhere in South Africa via PostNet, PAXI, or The Courier Guy. Delivery is free on orders over R1,500; otherwise from R59.
2–5
Working days
R1,500
Free over this
R59
Otherwise from
Durban
Packed here
01
When it arrives
If payment is confirmed today, expect the parcel between Tue, 27 Oct – Fri, 30 Oct. That is 2–5 working days, weekends left out. We count from the day payment is confirmed and the parcel is handed to the courier, which is the same window on the product page.
Collecting in Durban is different: your order is ready once payment is confirmed. We message you, and you bring the order number.
02
How an order moves
Nothing leaves Durban until payment is arranged. The path is short on purpose.
- 01
You place the order
The pieces are reserved. You get an email with the order number.
- 02
We arrange payment
We contact you by email or phone before anything is packed.
- 03
We check and pack
Every piece is looked over in Durban, then handed to the courier you chose.
- 04
It comes to you
When it ships, the email includes tracking if the courier gives us a number.
03
Ways to receive it
You choose at checkout. Free delivery over R1,500 applies to PostNet, PAXI, and The Courier Guy. Collecting in store is always free.
PostNet
Collect at PostNet
Ready in 2–5 working days
R89 · free over R1,500
PAXI
Collect at Pep / PAXI
Ready in 2–5 working days
R59 · free over R1,500
The Courier Guy
Door delivery
Arrives in 2–5 working days
R99 · free over R1,500
KwaZulu-Natal
Collect in store
Collect from our Durban store at no charge. We’ll contact you when your order is ready — bring your order number.
Free
For PostNet and PAXI, we confirm the nearest collection point after payment, using the address on the order. Door delivery is The Courier Guy, to the street address you give us.
04
How you pay
Place your order online and our team will contact you by email or phone to confirm and arrange payment before dispatch. Online card payment is coming soon.
We do not take card numbers on the website. Your pieces stay reserved while we arrange payment, and we pack only after that is confirmed. If you need to change the address, write to us before then.
05
Where we deliver
Anywhere in South Africa. We do not ship outside the country. If a courier cannot reach you, write to us with the order number and we will help from Durban. If the parcel has not arrived inside the window above, do the same.
Changed your mind after it arrives? Unworn pieces with tags can come back within 30 days. The steps are on the returns page.
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